1. Scope and Introduction
This Privacy Policy applies to any mobile application, website, customer support channel, or digital service that links to this policy (together, the “Services”). It explains what information may be handled when you use the Services, why it may be used, when it may be shared, and the choices available to you.
The information involved in a particular session depends on the Service and features you use, your region, app version, device settings, permissions, and consent choices.
2. Information We Collect
We may collect or receive the following categories of information:
- Information you provide. This may include an email address, account or profile details, age or eligibility confirmations where required, feedback, survey responses, and messages sent to support.
- Transaction information. If paid features are offered, we may receive purchase status, subscription status, product identifiers, and limited transaction records from an app store or payment provider. We generally do not receive full payment-card details processed by those providers.
- Usage information. This may include searches, screens viewed, stories and episodes opened, playback progress, watch duration, favorites, taps, session times, feature interactions, and advertisement events.
- Device and technical information. This may include device type, operating system, app version, language, time zone, IP address, network information, general region, identifiers, crash reports, and performance logs.
- Information from third parties. App stores, sign-in providers, analytics providers, advertising partners, and other service providers may send information needed to operate the feature you choose to use.
3. How We Use Information
We may use information to:
- provide, maintain, personalize, and improve the Services;
- deliver content, remember playback progress, and support discovery features;
- create or maintain an account where account features are available;
- confirm purchases, subscriptions, or access rights;
- respond to requests, feedback, and technical support messages;
- send operational notices, security messages, or other communications you request;
- measure performance, diagnose errors, and understand how features are used;
- provide, limit, measure, and protect advertising where advertising is available;
- detect fraud, automated abuse, security incidents, and violations of our terms; and
- comply with legal obligations and protect users, the Services, and our rights.
4. App Usage Data
Usage data may include app launches, session duration, navigation paths, search terms, content selections, playback position, viewing duration, favorites, button taps, feature settings, and interactions with recommendations or advertisements. We may use this information to operate playback, restore progress, identify popular or difficult-to-use features, troubleshoot problems, and improve content organization.
5. Device and Technical Information
The Services and their providers may automatically receive device model, operating system, app version, language, time zone, screen properties, IP address, network type, timestamps, diagnostic logs, crash data, and general location inferred from network information. Depending on your platform, region, and settings, this may also include an advertising identifier, app-instance identifier, or another device-level identifier.
6. Device Permissions
A Service may request device permissions when a feature needs them, such as notifications, media access, or another platform function. The permission prompt or feature screen should explain the immediate purpose. You can review or change permissions in your device settings. Disabling a permission may prevent the related feature from working.
7. Advertising and Analytics
Some Services may use advertising and analytics providers. These providers may collect or receive device and technical information, advertising identifiers, IP address, general location, app-usage events, ad impressions, clicks, conversions, and diagnostic information.
This information may be used to deliver contextual or personalized ads where permitted, control advertising frequency, measure campaign performance, attribute installs or actions, prevent invalid traffic and fraud, analyze Service performance, and support product improvements. Available advertising choices depend on your region, consent choices, app version, and device settings. Limiting personalized advertising does not necessarily remove all ads.
8. Third-Party Services and Links
We may use third parties for app distribution, hosting, content delivery, sign-in, analytics, advertising, crash reporting, customer support, and payment processing. Their handling of information may also be governed by their own terms and privacy notices.
The Services may contain links or integrations that lead to websites, stores, or services not operated by us. We do not control their content or privacy practices. Review the applicable third-party policy before providing information to those services.
9. Data Sharing
Information may be shared:
- with vendors and service providers that perform functions for the Services;
- with analytics and advertising partners where their services are used;
- with an app store, payment provider, or sign-in provider to complete a feature you request;
- when you direct us to share information or give appropriate consent;
- when reasonably necessary to comply with law, legal process, or a valid request from a public authority;
- to investigate misuse, protect safety, prevent fraud, or protect legal rights; and
- in connection with a merger, financing, restructuring, sale of assets, or similar business transaction, subject to appropriate handling of the information involved.
We may also use or share aggregated or de-identified information that is not reasonably linked to an individual.
10. International Users and Processing
The Services may be available in multiple countries, and information may be processed where we or our service providers operate. Those locations may have privacy laws different from the laws where you live. Where required, we use measures intended to support lawful international transfers.
11. Data Retention
We retain information for as long as reasonably needed for the purposes described in this policy, including providing the Services, maintaining business and transaction records, resolving disputes, preventing fraud or abuse, and meeting legal obligations. The period varies based on the type of information, the feature involved, account status, sensitivity, and applicable requirements. Information may remain for a limited time in backups or security logs after removal from active systems.
12. Security
We use administrative, technical, and organizational measures intended to protect information against unauthorized access, loss, misuse, alteration, or disclosure. No internet transmission, mobile application, or storage method is completely secure, so we cannot guarantee absolute security.
13. Children’s Privacy
The Services are not intended for children who are not legally permitted to use them or agree to applicable terms in their region. Where parental or guardian consent is required, the Services should be used only with that consent. If you believe a child has provided personal information without the required authorization, contact us so we can review the situation and take appropriate steps.
14. Your Choices and Requests
Depending on your location and the Service you use, you may be able to:
- change app permissions, notifications, tracking, or advertising preferences in the app or device settings;
- reset or limit use of a device advertising identifier;
- update or delete certain account information through available settings;
- unsubscribe from optional promotional communications; and
- request access to, correction of, deletion of, or another available action concerning personal information.
We may need to verify your identity and clarify the Service involved before completing a request. Rights, response periods, and exceptions vary under applicable law. We may retain information where required or permitted for legal, security, fraud-prevention, or recordkeeping purposes.
15. Changes to This Policy
We may update this Privacy Policy when the Services, providers, or legal requirements change. The “Last updated” date identifies the current version. If a change materially affects how information is handled, we may provide additional notice through the relevant Service or website where appropriate.
16. Contact Us
For privacy questions or requests, email [email protected]. Please identify the relevant app or Service and describe your request clearly. Avoid sending sensitive information that is not needed for us to respond.